Policies

1.- Booking and Payment terms: All bookings are subject to availability confirmation and written acceptance by the property owner or manager. The payment structure is:

• For bookings under €10,000:
  → 100% payment is required at the time of booking.

• For bookings over €10,000:
  → 50% is due upon booking confirmation
  → Remaining 50% is due one month prior to arrival

For last-minute bookings, full payment must be received before arrival and check-in is only permitted once funds are cleared.

2.- Payment Method: Payments are accepted exclusively via bank wire transfer.
Credit card or crypto payments are not accepted. Clients are responsible for any bank fees associated with international transfers.

3.- Cancellation Policy: All payments made are strictly non-refundable once processed. Clients are strongly advised to contract appropriate travel insurance covering cancellation, force majeure, unforeseen events or early departure.

4.- Security Deposit: A refundable security deposit is required depending on the property, with these conditions,

• The deposit is held as a guarantee against damages.

• It is refunded within up to 30 days after check-out, subject to a satisfactory inspection.

5.- Checks: Check-in is from 15:00; Check out is by 11:00. Early check-in or late check-out may be possible upon request and availability, and may incur additional charges equivalent to an extra night.

6.- Property Use & Guest Obligations:  All rentals are for short-term holiday accommodation purposes only. Guests must:

• Respect the house rules of each property

• Respect neighbors, local regulations, and occupancy limits

• Leave the property in reasonable condition

• Events or parties are not allowed

Unless explicitly stated: Smoking is not permitted inside properties, and Pets are not permitted

Any breach of these rules may result in immediate termination of the stay without refund.

7.- Additional Services: Extra services such as private chef, chauffeurs, yacht charters, wellness services, security, etc.:

• Are offered upon request

• Are invoiced separately

• Are not included in the accommodation price unless clearly specified

8.- Owner Cancellation: In the unlikely event that the property owner cancels a confirmed booking:

• All amounts paid by the client will be fully refunded within 7 days

• No further compensation or liability can be claimed against MillionVillas

9.- Owner Cancellation: MillionVillas acts as a luxury villa advisory and booking intermediary, connecting guests with property owners or managers. We:

• Carefully curate properties

• Verify availability and conditions before confirmation

• Communicate all relevant terms transparently

Final acceptance of a booking remains subject to the owner’s approval.

10.- Role of Million Villas

Luxury Rentals LLC, trading as Million Villas, acts as booking intermediary and hospitality coordinator unless expressly identified as the owner or principal in the relevant booking documentation. The accommodation is provided by or on behalf of the Property Owner.

The Property Owner remains responsible for the physical condition, structural safety, legal compliance and maintenance of the Property.

Guests must promptly notify Million Villas and/or the Property Owner of any accident, injury, dangerous condition or material defect discovered during the stay so that appropriate assistance and remedial measures may be arranged.

Any claim shall be notified in writing as soon as reasonably practicable and pursued within the applicable statutory limitation period. Any accident, injury or material safety incident occurring at the Property must be reported to Million Villas and the Property Owner as soon as reasonably practicable, together with available supporting information, so that the circumstances can be investigated promptly.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.