Policies
Please review our booking and stay policies below. Any property-specific conditions will be provided before you book and included in your booking documentation. Any agreed variations to these policies must be confirmed in writing before payment.
1. Booking & Confirmation
All bookings are subject to availability and written acceptance by the property owner or authorised manager.
A quotation does not reserve a property or guarantee availability. Once proof of the required booking payment is received, a provisional hold of up to 24 hours may be arranged, subject to the owner’s agreement.
A reservation is confirmed only when the required booking payment has cleared, the owner has accepted the booking, and written confirmation has been issued. If the booking is not accepted, any payment received for it will be refunded in full.
2. Payment Terms & Method
Unless different terms are expressly agreed in writing before booking, the following payment schedule applies:
- Bookings of €10,000 or less: 100% is payable at the time of booking.
- Bookings above €10,000: 50% is payable at the time of booking, with the remaining 50% due 30 days before arrival.
- Bookings made within 30 days of arrival: 100% is payable at the time of booking, regardless of the booking value.
Certain properties require the balance 60 days before arrival. Where applicable, this deadline will be communicated before booking, and full payment will be required for reservations made within that period.
Payments are accepted exclusively by bank transfer. Credit cards and cryptocurrencies are not accepted. Guests are responsible for transfer fees and must ensure that the full amount due reaches the designated account.
All amounts due before arrival must be received as cleared funds before check-in. A transfer receipt alone does not constitute payment or authorise access to the property. For last-minute bookings, an urgent transfer may be necessary to meet this requirement.
3. Guest Cancellation & Travel Insurance
Once a booking is confirmed, accommodation payments are non-refundable if the guest cancels, fails to arrive or departs early, except where a refund is required by applicable law or expressly provided for in the booking terms.
Cancellation requests must be submitted in writing. Changes to dates, guests or properties are subject to availability and written approval and may involve additional charges.
We strongly recommend comprehensive travel insurance covering cancellation, unforeseen events and early departure. Guests should check the scope and exclusions of their chosen policy.
4. Security Deposit
A refundable security deposit may be required. The amount and payment deadline will be specified before booking.
The deposit covers damage beyond normal wear and tear and any outstanding charges expressly agreed under the booking terms. Any deductions must be explained and supported by relevant documentation.
Following inspection, the deposit or its undisputed balance will be refunded within 30 days after check-out.
5. Check-in & Check-out
Unless otherwise specified in the booking confirmation:
- Check-in: from 15:00.
- Check-out: by 11:00.
Early check-in and late check-out require prior approval and are subject to availability. Additional charges may apply, including up to one extra night, and will be confirmed before approval.
6. Property Use & House Rules
Properties are rented for private, short-term holiday accommodation. Guests must:
- Follow the property’s house rules and applicable local regulations.
- Respect neighbours and avoid excessive noise or disturbance.
- Observe the agreed occupancy limits.
- Take reasonable care of the property and leave it in a reasonable condition.
- Refrain from hosting events or parties.
Smoking indoors and pets are not permitted unless expressly authorised in writing before arrival.
Guests are responsible for damage caused by themselves or members of their party. Serious or repeated breaches may result in termination of the stay without refund, subject to applicable law.
7. Additional Services
Private chefs, chauffeurs, yacht charters, wellness treatments, security and other services may be arranged upon request and subject to availability.
These services are not included in the accommodation price unless expressly stated. Their prices, payment requirements and cancellation conditions will be provided before acceptance, and they will be invoiced separately where applicable.
8. Cancellation by the Property Owner
If the property owner cancels a confirmed booking before arrival, all amounts paid for the cancelled booking will be refunded in full within seven days of cancellation.
Where requested, Million Villas will assist in exploring alternative accommodation, subject to availability and the guest’s approval.
This provision does not affect any additional rights or remedies available under applicable law.
9. Role of Million Villas
Luxury Rentals LLC, trading as Million Villas, acts as a luxury villa advisory, booking intermediary and hospitality coordinator unless expressly identified as the property owner or principal in the relevant booking documentation.
We curate properties, coordinate availability and booking arrangements, and communicate the applicable conditions. Accommodation is provided by or on behalf of the property owner.
The property owner remains responsible for the property’s physical condition, structural safety, legal compliance and maintenance. Million Villas remains responsible for its own contractual and legal obligations.
10. Assistance, Incidents & Claims
Guests should notify Million Villas and the property owner or manager as soon as reasonably practicable of any material defect, dangerous condition, accident or injury, so that appropriate assistance and remedial measures can be arranged.
Complaints and claims should be submitted in writing, with available supporting information, as soon as reasonably practicable. Any legal claim remains subject to the applicable statutory limitation period.
Nothing in these policies excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.